You want to describe why your company is a great place to work and what your ideal candidate would do. Knowledge of the medical device business or healthcare environment and understanding HIPAA, privacy laws, Medicare policies and insurance guidelines, Strong proficiency with Microsoft applications, Strong computer data entry experience documenting calls by typing on a keyboard while speaking with a customer, Demonstrated excellent written and oral communication skills. Coordinates the complex itinerary for each interviewing fellow in conjunction with the advanced endoscopists’ schedules. Free Resume Samples - Hundreds of Templates - resumegig.com … Provide quality service and prompt response to all callers, Identify callers’ needs and respond by providing general information or transfer the call to the appropriate area, department or individual within the Bank as appropriate, Lead and support other employees performing similar duties. As a Call Center Representative, you will be responsible for answering or making calls to or from customers. 10%, Assists branch staff and customers in resolving issues with ATM/Debit card usage to ensure customer satisfaction. Communicates information clearly to external and internal customers and applies judgment in releasing confidential information or to whom to refer questions, Demonstrates in-depth knowledge needed to proofread written communication for grammar, spelling, punctuation, and basic formatting, Provides answers to requests for general information in written format. ', Ability to work on assignments with limited instructions from leadership, Good written and verbal communication skills, including professional telephone skills, Prepares benefit statements and year-end update of benefit records, Must have experience working with benefit packages, Responsible for the day-to-day service and administration of benefit plans for assigned clients using established procedures and detailed instructions, Performs benefit calculations where required, Provides basic advice and guidance to clients or plan members, Assists employees in the completion of appropriate forms, calculation of benefits or premiums, Liaises with actuarial staff, senior consultants or senior administrator/manager, as well as trust company and insurance company representatives, Monitors priority of calls and shifts escalated calls to assure resolution to problems, Coaches and advises less experienced administrators, Knowledge of general office equipment (copier, fax, phone systems, etc. The EOC Duty Operator I is responsible to ensure that all calls are handled appropriately and immediately, Record accurate and detailed information regarding the nature of every call notifying appropriate personnel of call ensuring complete customer satisfaction, Publish detailed EOC Report documenting every incoming and outgoing call per shift. Applicants with 3 – 5 years or more of Call Center Representative experience along with basic mechanical abilities are preferred, Communicate clearly and concisely in both written and oral formats, Demonstrate professionalism and patience in troubleshooting with technical issues as well as non-technical, Utilize Oracle Service Cloud (OSC) to document all customer interactions, Demonstrate strong problem solving skills and the ability to ask appropriate investigative questions, Ability to accurately describe technical issues to be forwarded to a supervisor for review, Provide complete and accurate information, Proactively identify additional questions and responses based on experience, Effectively work as part of a cohesive team and as an individual contributor, Achieve individual performance metrics and goals including, but not limited to, attendance, schedule compliance, adherence to working shift, use of OSC, quality, email rate per hour (RPH), average handling time (AHT), and meeting deadlines, Refer unresolved customer issues to designated call center department or supervisor for further investigation, Must be available to work evenings and Saturdays, 80 % of time spent on the phone making 80 to 100 calls a day, Make outbound calls to insurance agents and insurance companies, Make outbound calls to obtain missing policy information, May disperse funds from homeowners escrow accounts, Demonstrated ability to work successfully in an environment focused on production and quality, Banking, finance, mortgage lending experience a plus, Excellent customer service attitude and skills, Must be able to multi-task in a fast-paced environment, Obtain information from Consumers in order to determine current financial situation and determine solutions, Provide solutions to Consumers to enable them to resolve their obligation administratively or voluntarily, Gather proper documentation from Consumers and maintain appropriate follow-up, Meet daily, weekly and monthly goals as set by management at client, Daily Productivity – all Debt Counselors will make between 125-200 phone calls per day and work in a call center environment, Monthly Recoveries – must achieve client’s monthly targeted performance objectives for collections, Route Maintenance – proper management & updating of system to maximize contacts, Skip-Tracing – to assist in locating & contacting borrowers, Adherence to Clients Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program, The ability to work 8 hour shifts consisting of three (3) days 8 AM - 5 PM or 9 AM - 6 PM and two (2) evenings 12 PM - 9 PM or 1 PM -10 PM, Willingness to work one (1) Saturday morning per month preferred, Work experience in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, Banking, Reception, Criminal Justice, Office Support, Wait Staff, Accounting, Finance, Teaching, Retail or Retail Management, Six months or more of direct phone or in person customer interaction experience, The computer skills to document calls and navigate software packages and databases while on the phone, Intermediate computer skills in one (1) or more of the following: Microsoft Excel, Internet searches and/or Social Media, Ability to act independently to resolve problems, Ability to work in a positive, collaborative manner with coworkers, Ability and history of maintaining confidentiality and high level of trustworthiness, Ability to obtain and maintain Government Security Clearance (Please be advised that upon hire, you may need to go through a State and/or Federal Clearance process. These inquiries are handled by communicating in a clear, concise, and confident manner in order to provide an excellent customer service experience in a fast paced work environment, Ensure that all transactions are submitted in a timely and accurate manner, Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary, Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve, 1-2 years customer service experience in a benefits outsourcing call center, Excellent communication skills (both verbal and written), ability to delivery, ability to research, follow up and resolve sensitive issues, proficient in working with web based applications and Microsoft Office, keyboarding (greater than 40 wpm), proficiency with all proprietary/internal systems, fluency in Spanish is a plus, Promote, recommend, and sell Musical products and services utilizing consultative selling techniques to maximize customer satisfaction and results, Articulate the advantages of our company over the competition, Communicate information during the initial call to minimize the need for future contact and escalation, Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards, Practice continuous quality control in the processing of all customer orders to prevent any problems during order fulfillment, Initiate contact with other departments as needed to resolve problems as well as communicating the appropriate information to the customer, Stay informed of current competitive offers and products in order to position company products/services in a confident manner, Successfully attain Level 1 Saba Certification, Provide world class customer service to customers by answering questions, resolving issues and assisting with pharmaceutical and/or medical health transactions, Provide pharmacies, medical facilities, insurance providers and members with routine information regarding effective dates of coverage, claims history, deductible and coinsurance amounts, and general plan benefit information, Address claims related issues, concerns and escalations from insurance providers and/or members, Review, prepare and process pharmaceutical and medical claims, including potential grievance, appeals and coverage determination, Quote and provide information on benefits, medical, prescription, dental and vision member deductibles, maximum out-of-pocket limits, co-pays, co-insurance details and accumulations, Research complex issues for customers, supporting their requests, making outbound calls to provide customers with updates or to gain additional information, At least one year of previous customer service related experience preferred, You will receive strong preference if you have experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management, Excellent communication skills – verbal and written, All new associates start with an afternoon/evening shift that includes four weekdays and either Saturday or Sunday. Preferable PBX, healthcare, collections, hospitality industry, sales experience, Knowledge of computer terminal/keyboard hardware and word processing software, Assist frontline contact center agents with questions regarding the claims processes, Assist insureds and claimants with questions, provide clear instructions on completing claim forms, and provide general timeframes for claim submissions, Make outgoing calls as needed to provide responses to insureds and claimants, Generate, approve, and manually assemble accurate claim packets for insureds and claimants, Provide excellent customer service to patients, physicians and coworkers.-Schedule new and return patients for clinical appointments, diagnostic services, ambulatory procedures and interpreters in MiChart and MiDent.-Determine the existence of patient’s previous registration number.-Verify & update patient’s demographic information and insurance.-Answer telephone calls, e-mail and web inquiries to schedule patient.-Manage incoming faxes.-Mail itineraries.-Image outside documents into the MiChart and MiDent system.-Respond promptly to appointment requests.-Ability to work independently and as a team player.-Other duties as assigned by the clinic coordinator.-Ability to communicate effectively and professionally with coworkers, NPs and physicians, Ability to multitask and prioritize work appropriately is essential, Ability to accurately receive and relay information over the telephone and through written documentation, Ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work, Ability to work under pressure and deadlines, Ability to be flexible when protocols are updated, 2-3 years of previous customer service experience within a call center or medical environment, Computer savvy, ability to navigate multiple programs simultaneously, Knowledge and fluent use of Microsoft Word, Excel and Outlook, Solid typing/keyboard skills; minimum typing speed of 45 net wpm and/or and alphanumeric speed of 6450 net KPH, Ability to work in a fast paced environment under direction of the clinic manager, Professional, flexible and positive team player, Passion for providing excellent service to customers, Knowledge of University policies and procedures.-Knowledge of Oral & Maxillofacial Surgery/Hospital Dentistry scheduling practices.-Experience with computerized patient scheduling systems.-Experience working with MiChart or MiDent systems.-Knowledge of insurance carrier requirements.-Knowledge of medical terminology.-Experience working in a health care setting, Achieve contract performance goals and objectives as established in the client agreement, Demonstrate comprehensive knowledge of all company approved product information, Develop a daily/weekly call schedule to insure efficient and comprehensive coverage of territory, Participate in training and development programs, Help to maintain required project documentation, Experience in high-pressure and fast paced environment -, Excellent and persuasive communication skills, both oral and written, Ability to function effectively in a team environment, Basic computer and data entry skills, must be able to type 40 WPM, Is able to multi-task and work in different databases simultaneously, Answers inbound calls and makes outbound calls to sell and service insurance and securities products to new and existing clients, Performs consultative services to assist in obtaining retirement goals for perspective clients, answering questions, overcoming objections, and assisting in the purchase of appropriate securities products to meet those goals, Sends correspondence and follow-ups with the client to finalize a sale, Establishes and maintains rapport with prospects and clients via phone and/or mail on a regular basis, Ability to work proficiently with Microsoft Office, Word, and Excel required, Ability to analyze information and use logic to address work-related issues and problems, Ability to perform oral presentations with good quality, Average manual dexterity work in use of a PC, phone, sorting, filing and other office machines, 1+ years’ experience working in a professional office environment, Conduct correspondence with customers and representatives, Strong client relationship and interpersonal skills, Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards, Demonstrated ability to learn and apply basic concepts in new situations, Organizational, writing, and mathematical ability to accurately and efficiently complete general administrative work such as filing, payroll, ordering of supplies, processing of bids and invoices, auditing, lock and key coordination, correspondence, inventory, and documentation of administrative procedures and practices, Ability to uncover the important and relevant information about a problem through effective customer interface, conversation, and questioning and dispatch appropriate work order. Demonstrates good customer service and telephone skills. This is on inbound and outbound calls, Research complex issues for customers in order to support their requests, making outbound calls to provide customers with updates or to gain additional information, Cross train in different areas to expand knowledge base and develop new skills, Front-line of problem resolution, solving issues, and be responsible for items needing further research, and completing outbound calls to clients for follow up, At least one year of previous customer service experience within retail, banking, or financial services preferred, Must have experience with outbound calls to clients or customers, Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple computer systems, Real passion for excellence in service and attention to detail, Operational hours are Monday through Friday between 7 am and 7 pm. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Internet banking and ATM or Debit Card issues. ), Familiarity with operating systems including Windows OS versions, Mac OS versions, Linux, etc, Ability to research, navigate and locate answers from webpages and resources independently, Ability to install / uninstall applications in Windows / MAC, Ability to type using proper grammar at a rate of at least 25 word per minute, Ability to communicate through written and verbal communication, Experience with desktop and/or online software and/or tax software troubleshooting, High School education with some college preferred, 2 years of recent experience in a customer service or call center environment, Professional verbal and written communication skills, preferably bi-lingual, Knowledge of Windows software such as Word, Excel, Lotus notes, Powerpoint & Social Media, Ability to multitask in a fast moving, changeable environment taking blended inbound/outbound calls while navigating multiple systems, Bilingual, particularly Spanish speaking/writing would be an asset, Must be available to work flexible hours including day, evening, weekends, and rotating shifts, Excellent attendance and must be on time for all scheduled shifts, Confer with customers by telephone by email to provide information about products or services in the banking industry, Confirm customer information while maintaining confidentiality, Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, Obtain and examine all relevant information to assess validity of complaints and to determine possible causes with in the banking industry, 1-2 years of Banking Customer Service will be considered an advantage, Advanced Verbal and Written Communication Skills, Answers 200+ incoming calls and responds to e-mail inquiries. Ability to explain company products/services. Processes transactions and updates on-line, Enforces final denial decisions made on complicated accounts and difficult processing problems, Routes calls to appropriate individuals or divisions within the Agency, other State agencies, various Federal program areas and servicers or colleges as necessary. Customer Service Call Center Resume. - Select from thousands of pre-written bullet points. Responds to Web Support, Travel Note and Online Banking inquiries. The Call Center Representative may handle a high volume of inbound … How to write a Call Center Representative job description. Utilize Spitfire to handle outbound phone calls, Accurately present products, package options, and services aligned with assigned business strategy. Able to identify the best available appointment type to meet the patient and clinic/ provider needs and requirements. The scope of support responsibility spans multiple Human Resource and Payroll process areas, Take ownership of the customer issue or problem to identify and drive to a possible win-win solution, As needed, diagnose the underlying event or issue to determine the resolution timeframe. Your resume should be as relevant to the job you’re applying to as possible. Enthusiastic call center agent, seeking to leverage proven customer service skills for SpeedyCollect. This may also include varied hours for start/end of work day when advanced notification is provided. Supports and participates in bank initiatives and sales campaigns. Experience with payroll administration, call centers, and customer service management systems is preferred. Follows up with customers to ensure resolution, Follows organization standards to maintain excellent quality service, Completes all necessary paperwork and documentation, Inputs and edits information or data to document inquiries and correspondence, Develops and utilizes a filing and retrieval system to access records or information, High School Diploma, required; Associate’s Degree, preferred, Prior Customer Service or Sales experience, preferred, Experience working in a Call Center and adhering to call metrics, preferred, Proficiency in Microsoft Office Suite, required, Using excellent telephone skills make outbound phone calls to dental office patients, Reminder phone calls to patients who haven’t been in for 12 to 30 months, After reminder postcards have been sent, make follow-up phone calls to patients due for their 6 month check-up, Phone calls to patients to reschedule their existing appointments, Maintain accuracy by following the office scheduling format, updating as needed, and verifying patient insurance coverage, Answer inbound phone calls for dental offices from closing time until 8:00p.m. You as you move forward with this process for resume Results from Microsoft opportunities to by. 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